Matrix Control Software User Manual

1. Preparation

Before using the Matrix software, ensure that your hardware and system architecture meet the following requirements.

1.1 Hardware and Operating System Requirements for PC Version

Matrix is a software package and does not include hardware equipment, which must be purchased by the customer. System performance will vary depending on the hardware configuration. For detailed performance reports, please refer to our testing documentation.

Matrix can be installed on 64-bit Microsoft Windows 10 or 11 operating systems. The recommended configuration is as follows:

• Processor: Intel Core i7 or above
• Memory: 16GB RAM
• Storage: SATA III 500GB hard drive
• Graphics Card: 2GB VRAM
• Operating System: Microsoft Windows 10/11 64-bit
• Display: Resolution 1920x1080 pixels or higher
• Network Environment: It is recommended to have an internal network speed of 1Gbps.

1.2 Software Download

Matrix software can be installed on Windows PCs as well as Android/iOS mobile devices, allowing control of ePTZ, pan-tilt cameras, and multi-camera monitoring. Download links are as follows:

• Apple iOS Download: Download link
• Android Download: Download link
• Windows Download: After purchasing the software, please contact BlueEyes Technology for the software download link. Contact us here: Contact Us

1.3 Hardware Architecture

The Matrix system supports up to 6 iCam® series cameras for real-time video viewing, audio monitoring, and pan-tilt control. The system is built on a standard Ethernet network protocol. Detailed hardware specifications can be found in the following links:

• iCam Pro Live Product Information
• iCam 4K PTZ Product Information
• iCam Max Product Information

1.4 Compatibility Chart

The Matrix software is compatible with various iCam series cameras. The following table explains the functionality differences between different combinations:

1.5 iCam PRO / iCam Pro Live Setup

When using Matrix to view or control the iCam PRO or iCam Pro Live cameras, it is recommended to set the second stream (Stream2) for Matrix to use, while reserving the first stream (Stream1) for recording via the SES system. If you prefer full-screen display with 1080p resolution, configure Matrix to use Stream1, but make sure your PC has enough processing power to avoid any lags or sync issues.

1.6 iCam Max / iCam PTZ / iCam 4K PTZ Setup

When using Matrix to view, listen, or control the PTZ features of these cameras, first configure the stage's default preset point and enable the tracking mode as needed. The ePTZ function will automatically disable the tracking mode when activated.

2. Installation and Startup

2.1 Installation Steps

1. Download the Matrix software and run the installation file Matrix_TotalSetup.exe.
2. Follow the installation wizard, select the installation folder, and proceed.
3. Once installation is complete, click Close to exit the setup.

2.2 Software Activation

On the first launch of the Matrix software, enter the serial number provided with your purchase, and complete the online registration. The program will restart automatically after registration.

3. User Interface Overview

3.1 Real-time Video Display

The Matrix software supports real-time display from up to 6 cameras for monitoring and control.

3.2 Settings Interface

The settings interface allows users to perform functions such as full-screen display, camera configuration, version checking, and closing the application.

3.3 PT Control Interface

The PT (Pan-Tilt) control interface includes directional control, speed settings, and preset point management.

• Directional Control: Use the up, down, left, and right buttons to control the camera's pan and tilt movement.
• Speed Settings: Choose from three speeds: 6 degrees/sec, 12 degrees/sec, or 20 degrees/sec.
• Preset Points: Configure up to 8 preset points to quickly switch the camera to predefined positions.

3.4 ePTZ Control Interface

The ePTZ control interface includes zoom, multi-directional movement, and preset point management.

• Zoom: To enable directional movement, first zoom in on the image. The zoom function supports up to 10 levels.
• Multi-Directional Movement: Control the camera in eight directions (up, down, left, right, upper-left, lower-left, upper-right, lower-right).
• Home Point: The "Home" button resets the camera to its default, unzoomed, centered position.
• Preset Points: Configure up to 8 preset points for fast access to specific positions.

4. iOS/Android Application Interface

Compatible Models: iCam Pro, iCam Pro Live, iCam Max, iCam 4K PTZ

This application interface supports ePTZ functions, including zoom, full-range movement, and preset point settings.

• Zoom Function: Users can zoom in on the screen and then adjust the direction for more detailed observation of specific areas.
• Multi-directional Movement: Offers eight flexible movement directions for more precise control of the viewing angle.
• Return to Preset (Home) Position: One-click operation for quickly returning to the default central view.
• Preset Point Settings: Supports up to 9 preset points, allowing users to quickly switch to different viewpoints.

5. FAQ

Question 1: How many Matrix computers can view a single iCam/iCam PRO camera?

When SES/SES One is not in use, a single iCam/iCam PRO camera can be connected to two Matrix computers simultaneously. If SES/SES One is in use (whether recording or not), only one Matrix connection is allowed.

Question 2: Will Matrix affect the recording quality?

As long as the camera's connection limit is not exceeded (each iCam supports up to 2 connections), Matrix will not affect the recording quality.

Question 3: The serial number shows that the program version exceeds the update deadline and cannot be activated?

If you encounter this message during installation, please contact BlueEyes Technology's support team for assistance.

Question 4: How do I transfer the software serial number to another computer?

To transfer the software serial number, use the Unregister feature to deactivate the license on the current computer. This can be done by going to the program's menu bar -> About -> Unregister. Once completed, you can activate the same serial number on another computer.

This manual strives to provide accurate and complete information. However, no liability will be assumed for any errors, omissions, or updates, and the content is subject to change without prior notice. Any damages resulting from the use of this manual or its downloadable content, including but not limited to system failures, data loss, or loss of rights, are not the responsibility of this manual or related parties. Users assume all risks.